Despite being a local for BlogHer 2014, Nancy and I opted to stay in a hotel. We’re lucky we could find availability during a large conference and ended up at the Hilton in downtown San Jose, California. It was nice to not have to worry about driving during the early morning hours or later evening hours.
The hotel was up to date and modern, and so was the room. It was spacious and provided enough space for both of our belongings and conference stuff. The king-sized bed was comfortable and had ample room on all sides. There was a TV, a writing desk, and my favorite, an oversized modern chair (really, I’m hunting for a big chair now!). The bathroom was well lit and large enough for two people to get ready in. And the best part, it was connected to the San Jose Convention Center, where BlogHer was.
I’d love to say that there were no downsides to staying here, but there were plenty. For starters, I was approved for early check-in, and when we arrived the room wasn’t ready. It wasn’t that big of a deal, I just stored our luggage and came back a couple of hours later. It just rubbed me the wrong way that they said it was ready when it wasn’t. The bathroom was beautiful but the bottom of our tub was peeling and the walls were pretty dirty. The water pressure was very slow. It really made us question the cleanliness of the rest of our room. Valet service took quite awhile to bring my car up, I waited up to 20 minutes one time. I tried to order breakfast several times and ended up on an answering machine. I was pretty vocal about the first couple of things that bothered me but felt like it was shrugged off, so I just went on to assume the hotel doesn’t care what it’s customers think. It was really frustrating and the whole experience is really still too fresh in my mind to forget about these details.
Overall I think that from a distance everything looks grand but there were a lot of the smaller details that just didn’t pan out the way that you’d expect in a hotel at this price point. All of these quirks aside, it is still one of the better options for staying in downtown San Jose, especially if you are attending a conference. I’ve stayed at other Hilton Hotels without a problem, so it could just be a one-off thing. I’d stay here again if I needed to.
Have you ever stayed somewhere that let you down? What did you do about it?